Frequently asked questions

You’ve got some questions?
We have the answers!


What are credits?

Credits are the currency in Creators Club’s app.
You’ll spend them for each piece of content you commission when creating campaigns.

This is how many credits you'll use for each content type:

  • A photo uses 5 credits
  • A 15 second video uses 10 credits
  • A 30 second video uses 15 credits
  • A 60 second video uses 20 credits

Some add-ons mean extra work and will therefore use additional credits, like receiving each scene on a video storyboard in a separate file.

Which plan is right for me?

It all depends on your specific content needs.
Here some suggestions depending on common needs:

Choose STARTER if you have a only a few different ads in your performance campaigns or if you need the content to post on social media sporadically.
👉 This could be anything from 5 to 10 videos or up to 20 photos a month

Choose PRO if you have many ads in multiple ad groups in your performance campaigns or if you need the content to post on social media or for your email marketing emails constantly.
👉 This could be anything from 15 to 30 videos or up to 60 photos a month.

Choose GOLD if you run performance marketing or social media at scale, if you need content for several brands or if you are an agency.
👉 You can commission from 50 to 100 videos or up to 200 photos per month.

When and how can I cancel my subscription?

You can cancel your subscription at any time. To do so, just log in to the platform, go to Settings/Billing and cancel your subscription. You will have access to the platform until the last day of the active monthly period.

Which payment methods do you accept?

You can use the following payment method in our platform:

  • Credit cards: Visa, Mastercard or American Express
  • Apple Pay
  • Google Pay
  • Link (popular in US)
  • Giropay (popular in Germany)
  • iDEAL (popular in Netherlands)
  • EPS (popular in Austria)
  • Bancontact (popular in Belgium)
  • Sofort (popular in Germany, Austria and Switzerland)
Is the content included in the plans?

A plan will give you access to the platform to use all tools and commission content, but it won't cover the cost of the content, as you'll pay this to the creator, not to us. In this way Creators Club works a bit like a marketplace.

In order to avoid time-consuming deal negotiations, you'll define a cash reward during the creation of your campaign. Creators can then decide if they want to apply.

To make it dead-simple, we'll give you reward suggestions before submitting your campaign. This way you can be sure that enough creators will apply to your campaigns.

What is a workspace?

A workspace is the set of tools, settings and templates for a single brand.
If you have several brands you can build your workspaces differently for each brand

Can I add people to my workspace?

Yes, you can invite an unlimited number of people to your workspace.
To do so just log-in, go to Settings / Business Settings / Users and and invite a new Member.

Can you send me an invoice?

We'll automatically send you invoices every time your plan renews.

What kind of content can be produced with Creators Club?

You can commission any kind of video or photo that comes to mind.


  • Video ads
  • Testimonials
  • How-to videos
  • Product demos
  • Lifesstyle videos


  • Lifestyle shots
  • Flay-lays
  • Portraits

See some examples on our Content Showcase

What is campaign?

A campaign is an order for content.

It can contain different tasks for different content pieces. You can, for example, commission a how-to video, a testimonial video and lifestyle photos in the same campaign.

The campaign is great to ensure that all tasks are done by the same creator or creators. If you want different creators to do different tasks, just separate them in different campaigns.

How do I get started?

To get started just choose a plan and sign up. We will guide you for setting up your workspace.

It all takes just a few minutes.

What if creators don't create the content?

We guarantee they will. If they don't you will be reimbursed.

Can I give feedback to the creators?

Yes, before accepting the content you'll be able to preview it and comment on it. If your creator or creators didn't implement the briefing as defined they'll have to redo the work.

Keep in mind that you can ask creators to redo work only if the briefing was not followed, not if you had a great new idea in-between. We want to be fair to our creators as well.

How long does it take to get content?

The timeline depends on how fast you are shipping products and how proactive you are giving creators feedback.

On average it takes 2-3 weeks to get all of your content produced.

For creators

Do I need a large following to join Creators Club?

No. You don’t even need to have social media. All you have to do is shoot content to get paid.

Do I have to post on social media?

No. All you have to do is upload the content to the Creators Club platform. Brands will use the content in their own channels.

Is there a membership fee?

No. Creators Club is 100% free for creators.

Where do I log in?

We are working on a mobile app, but for the moment you'll have to log in on a browser.

There you can view and apply to campaigns, as well as upload the content.

When do I get paid for my work?

All invoices and payments are managed through Creators Club. No more pursuing brands to pay you. We’ll pay you immediately after brands approve your content.

Do I get to choose the products I shoot for?

Yes, through Creators Club you can select and apply to campaigns which you believe you are best suited for your personal style. You can also build long-term relationships with brands.

From where do I need to shoot the content?

Each campaign is different, but you can shoot most content pieces from home. Sometimes brands will ask you to shoot in the outdoors. You don’t have to go to any “shoot” though.

I joined. Now what?

After you create your account you can view the open campaigns and let brands know you are interested. We have brands from multiple industries at Creators Club, so you'll be sure to find something you like.

You don't have a quote of campaigns you need to apply to. We recommend you apply to multiple campaigns though, as having completed more campaigns will increase your chances of getting chosen.

Your only obligation is creating the content, if you are selected for a campaign.

Ready to lift your brand?

UGC increases brand engagement, creates trust & improves your ad metrics. UGC sells better.